At Doculand Lebanon, we are committed to providing prompt and reliable delivery services for all our customers. This Delivery Policy outlines the terms and conditions regarding the delivery of our products and services.
1. Delivery Areas
1.1. We offer delivery services within Lebanon. Delivery to certain remote or restricted areas may not be possible. Please contact us to confirm if delivery is available to your location.
2. Delivery Timeframes
2.1. Standard Delivery: Orders are typically processed and delivered within 3-5 business days from the date of order confirmation.
2.2. Custom Orders: Delivery times for custom orders may vary based on the complexity of the project. Estimated delivery times will be provided at the time of order confirmation.
3. Delivery Charges
3.1. Standard Delivery: Delivery charges are calculated based on the size, weight, and destination of the order. Exact charges will be provided at checkout.
3.2. Free Delivery: We may offer free delivery promotions for orders above a certain value.
6. Delivery Issues
6.1. Delays: While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions, transportation issues, or other external factors may cause delays. We will do our best to keep you informed in such cases.
6.2. Lost or Damaged Items: In the unlikely event that your order is lost or arrives damaged, please contact us immediately at sales@doculand.com.lb . We will work with our delivery partners to resolve the issue as quickly as possible.